The Xcare Blog

Streamlining the patient experience

STREAMLINING THE PATIENT EXPERIENCE


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In order to ensure that your clinic provides the best possible service ensuring your clients are happy and consistently coming back, we need to understand what patients are looking for from their healthcare providers.  

Barrier to entry can be the determining factor when it comes to a patient deciding which clinic to go with. A patient’s clinical experience does not only take place within the walls of the clinic itself, but also before and after their appointment. 

With XCare we provide an easy-to-use booking and communication system that allows patients to take control of what they want, when they want it. For example, many times if a client has a complex procedure done, they may leave not having any questions immediately after, but later down the line some may come to mind. XCare allows these patients to communicate directly with their designated specialist, to ensure they get the information they need, in a timely manner. XCare puts more control in the hands of health providers and patients with a quick and simplistic system. 

Beyond this, XCare gives patients the ability to have more control over their appointment bookings, treatment payments and gives them the opportunity to easily rate their experience online.  

That’s the key; giving patients more control. Each individual can tailor his or her experience and relationship they have with their clinic. Creating a better connection and trust with your clinic can ensure patients not only consistently come back, but also recommend you to family and friends. 

Interested in experiencing the benefits of XCare? We provide a one-month free trial and demo to all interested clinics. Experience what XCare has to offer you and your patients today.  

Discover how XCare can help your clinic for Free!


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See Why Our Users Trust (and ) Xcare

Easy to use

This is SO much easier and convenient than ANY healthcare provider app I’ve seen, and it works with all of them! This one works, so smoothly.

RP
Ron Price
Patient

Easy to use

This is SO much easier and convenient than ANY healthcare provider app I’ve seen, and it works with all of them! This one works, so smoothly.

Excellent!

Awesome! This app has helped me find amazing dentists with great reviews without the stress and anxiety that comes with that. It's a very easy and straight forward app

RJ
R Jishtu
Patient

Excellent!

Awesome! This app has helped me find amazing dentists with great reviews without the stress and anxiety that comes with that. It’s a very easy and straight forward app

Love it.

Easy to schedule my apps in one place. I forgot when my last appt had been but the app pulled my old appts so I don't have to stress about remembering when I have an appointment, I also l

PG
P Glassman
Patient

Love it.

Easy to schedule my apps in one place. I forgot when my last appt had been but the app pulled my old appts so I don’t have to stress about remembering when I have an appointment, I also liked the emergency feature. Also it auto fills in the time and address to my calendar, 10/10 will keep using this app

Great features for current times.

Really like the ease of managing appointments. Messaging and check-in process is very useful especially with these current times.

RE
Rex2240
Patient

Great features for current times.

Really like the ease of managing appointments. Messaging and check-in process is very useful especially with these current times.

Love the idea of this mobile app.

It made it very easy for me to find a new dentist and book all of my future appointments. I would recommend this app to anyone that is looking to streamline their

LB
Luke B.
Patient

Love the idea of this mobile app.

It made it very easy for me to find a new dentist and book all of my future appointments. I would recommend this app to anyone that is looking to streamline their health care experience. 

Excellent!

Easy to manage mobile app which gives me a lot more control over my dental care experience. I love how easy it is to request new appointments, communicate with my dentist and pay for my

GW
George W.
Patient

Excellent!

Easy to manage mobile app which gives me a lot more control over my dental care experience. I love how easy it is to request new appointments, communicate with my dentist and pay for my treatments on the go.

Great App for current times and future.

Really like the contactless payment and many more features and rapidly evolving. Very useful.

SH
Shrek2222
Patient

Great App for current times and future.

Really like the contactless payment and many more features and rapidly evolving. Very useful.

Life saver during these times!

Very impressed with this app! During such a time, this saved us with the contactless payment options and easy-to-navigate engine! Worth the buy and it even includes

KF
Kathy Fisher
Patient

Life saver during these times!

Very impressed with this app! During such a time, this saved us with the contactless payment options and easy-to-navigate engine! Worth the buy and it even includes a pre-screening feature for all the patients. Love the idea!!

I appreciate how helpful having Xcare was during the recent snow storm. I did not have to go through the pain of getting on the phone for hours to get in line with my previous vendor to send emergency notifications to pati...

AD
Annie D’Souza
Admin

I appreciate how helpful having Xcare was during the recent snow storm. I did not have to go through the pain of getting on the phone for hours to get in line with my previous vendor to send emergency notifications to patients and then follow-up to reschedule. I was able to complete this task in a few minutes with Xcare. Thank You Xcare!

Xcare was referred to us by a colleague who was happy with the software and we have now been using it for 3 months. Our patients love the ease of use it provides. Our recall bookings have increased significantly and we als...

VS
Dr. V. Sabharwal
Dentist - West Vaughan Dental

Xcare was referred to us by a colleague who was happy with the software and we have now been using it for 3 months. Our patients love the ease of use it provides. Our recall bookings have increased significantly and we also like the digital logs feature.

We have been using Xcare for 6 months now in one of our practice and must say our patients love the convenience it provides. Based on the feedback from patients, we are now onboarding in our other practices. Quick onboardi...

SW
Dr Sandeep Walia
Dentist - West Metro Dental

We have been using Xcare for 6 months now in one of our practice and must say our patients love the convenience it provides. Based on the feedback from patients, we are now onboarding in our other practices. Quick onboarding, great support and has all must have features.

We are a modern dental office in Toronto that prides itself on using the latest technology to provide patients with the best experience possible. After having tried out RecallMax SolutionReach and Lighthouse over the years...

SS
Sims S.
Dental Admin

We are a modern dental office in Toronto that prides itself on using the latest technology to provide patients with the best experience possible. After having tried out RecallMax SolutionReach and Lighthouse over the years, we decided to go ahead with XCare and it was the best decision we could have made. Their team is constantly dedicated to making improvements and they have the best feature set of all the providers in the market. If you want to use a single dashboard/software to help automate and improve the efficiency within your practice, XCare is an absolute no-brainer! Highly recommended.

I love how my patients can schedule appointments at anytime and from anywhere to be seen at our dental office . I don't have to worry about somebody answering the phones or checking out open slots. Patients can look for a ...

SP
SARA P.
Patient Facilitator

I love how my patients can schedule appointments at anytime and from anywhere to be seen at our dental office . I don’t have to worry about somebody answering the phones or checking out open slots. Patients can look for a time that works for them and request an appointment. It syncs with Dentrix and the XCare team is constantly adding features to make the system even better. Recently, they have added new features to send customized text messages and emails to patients who miss appointments or for short notice cancellations. Overall, it is a very slick and user friendly system! 

We love that the dashboard and software allows for effective and simple communication with our patients. Everyone has busy schedules these days and XCare allows our patients to make appointments online, send us quick texts...

AM
A. MERILYN
Dental Admin

We love that the dashboard and software allows for effective and simple communication with our patients. Everyone has busy schedules these days and XCare allows our patients to make appointments online, send us quick texts, confirm appointments and pay their bills – all through their smartphones! I would highly recommend XCare to someone looking to take their practice to the next level! 

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